Shipping

Thank you for placing your order!
Orders are processed Monday through Friday; we do not ship on weekends or holidays. Order preparation takes 1-3 business days prior to actual shipment.
Once your order is ready to ship, you will receive a confirmation email with a tracking code. Once shipped, your order will arrive in 2-4 business days.

Italy
Orders over €200 free of charge
Orders under €200 €10
Europe
Orders over €300 free of charge
Zone 1* €20
Zone 2** €30

Zona 1*: Austria, Belgium, Croatia, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Luxembourg, Malta, Monaco, Norway, Netherlands, Portugal, Slovenia, Spain, Sweden.
Zone 2**: Bulgaria, Czech Republic, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Poland, Romania, Slovak Republic, Switzerland, United Kingdom.

If your order is not listed, please contact us at hello@thecasualtwinkle.com.

For more information, please email us at hello@thecasualtwinkle.com.

Shipping questions

Do I have to pay custom duties?
For countries outside the European Union, customs duties are the responsibility of the customer and are non-refundable. Customs duties are charged directly to the customer by the customs authorities according to the national regulations of the destination country. If you are a resident of a country outside of the European Union, we recommend that you check local taxes and duties before placing an order on www.thecasualtwinkle.com.
Please note that in some cases, the invoice for payment of customs duties may be sent to the customer after the goods have been delivered, and therefore cannot be refused.

What should I do if I receive a damaged package?
Upon delivery of each order, it is recommended that you carefully inspect the package before signing for the delivery. If for any reason the package appears to have been tampered with, or if the tape does not appear to be intact, you must sign for the package with reservation or refuse it.
If the delivery is accepted with an unauthorized signature or there is evidence that the package has been tampered with, the customer is asked to immediately notify the local courier office and contact us at hello@thecasualtwinkle.com.

What happens if I am not present at the time of delivery?
If the package cannot be delivered, the courier will hold it for a few days and ask the customer to arrange a new delivery. If delivery is not arranged within a few days, the package will be returned to us. This procedure also applies if the customer refuses the package.
In these cases, the shipping costs will not be refunded and the return costs will be deducted from the refund. For customers outside the European Union, any customs charges will also be deducted from the refund – see our Return Policy for more information.

What should I do if I receive a defective or incorrect item?
If, despite our quality control, the product is defective or incorrect, please contact our customer service department at hello@thecasualtwinkle.com within 24 hours. Don’t forget to include a photo of the item or defect in question: this will help us resolve the problem as quickly and efficiently as possible.